MARKET RESEARCH COMPANY + TELESALES COMPANY + APPOINTMENT MAKING + TELEMARKETING + INCREASE SALES

Market research company * telesales company * appointment making * telemarketing * increase sales * raise company profile * market research company * identify markets * internet advertising * internet marketing

Information is the most valuable resource on our planet. No business decision can be made without being in full possession of all the facts and they only way to determine market insight is through market research. As a leading market research company we are able to provide market intelligence through our telemarketing services to enable companies to increase sales and profitability.

Telephone marketing is an efficient way to gather market intelligence that is critical to a company's ability to respond to market demands and conditions. Using highly trained researchers, it is a two-way process that is often more personal, flexible and accurate than other methods.

Every market research project we undertake is tailor made to suit your requirements. You tell us what you need and we will devise the research strategy to gather the answers you need to determine your next major business decision.

Our key market research services include: customer sourcing, competitor evaluation, market profiling, appointment making, customer satisfaction surveys, lost/failed sales, qualified lead generation, mystery shopping, telesales and customer analysis. If we don't mention a service you believe you need, we will almost certainly be able to provide it.

If you have determined your research strategy and just need us to implement it, or require advice on improving the process. Whatever your requirements we take a flexible approach to adapt to whatever procedures and systems you already have in place to achieve the best results.

As an Anglo-Franco-Dutch company, we are able to offer our services on a world wide, multilingual basis.

Customer sourcing - Identify markets and sourcing potential customers and turning them into qualified leads.

Competitor Evaluation - Who are your real competition? How good is their after sales service? What are their weaknesses? What are their strengths? How does your product or service differentiate from your competitors?

Market Profiling - Where and who are your real target markets? How much effort, time and money is being wasted by not reaching the right markets.

Appointment making - How much time and money is being lost whilst your sales personnel are prospecting for business instead of selling? We can help fill your sales diaries with qualified appointments.

Customer Satisfaction Surveys - How happy are your clients? Do they recommend you? How do they feel you could improve? What else would they be willing to pay for if you offered it?

Lost sales/failed sales analysis - Do you know why you lose customers? Do you know why you fail to get sales? What was it your competitor offered or did to steal your client? If you understand why you are losing sales and clients you know what you have to do in order to keep them. Stemming lost sales by just 10% increase profits by 150%. It costs less to keep a client happy than to find a replacement.

Qualified lead generation - Imagine your inbox full of qualified leads from people waiting to hear from you. Imagine your website having visitors crawling all over it? How would your profits increase if you woke up every morning with a list of potential qualified client enquiries?

Mystery Shopping - Do your clients and customers get the service you believe they do? Do your staff follow your approved customer guidelines? Is the impression your customers get from the way they are treated by your staff the same as what you believe it to be? Could it be improved?

Telesales - Do you need to increase sales but are fearful of taking on more staff? Is the cost of recruiting and training more staff and then seeing them leave put you off trying to expand? Would outsourcing your telesales on a fixed monthly budget be a more profitable solution?

Customer analysis - How well do you know your clients? Are there other services or products that you could sell them? Are they buying products or services that you provide from your competitors?

You can only determine all these questions through market research.